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Frequently Asked Questions

Welcome to Match Point Wellness and our FAQ page! Here, you'll find answers to some of the most frequently asked questions about our high-quality dietary supplements and our commitment to promoting an active, healthy lifestyle. We know that you're here because you have questions, and you want to make informed decisions before you buy. We applaud your quest for more information. Choosing the right dietary supplements can be overwhelming, and we understand that. So, grab a cup of tea, settle in, and read on to learn more about Match Point Wellness and our carefully curated products.

What is Match Point Wellness?
Our goal is to promote an active, healthy lifestyle, with a special focus on the pickleball community. However, our products and resources are designed to benefit anyone interested in wellness and nutrition.
Who are the founders of Match Point Wellness?
Match Point Wellness was founded by Kevin and Julie, two advocates for health, wellness, and the sport of pickleball. Over the years we have heard a lot about pickleball, the fun times, friends made, and the added bonus of the exercise it offers. Several of our family members play pickleball and we decided to jump in and learn to play. And, the adventure begins…please join us!
What makes Match Point Wellness unique?
At Match Point Wellness, we're not just about selling supplements. We're also dedicated to fostering a health-conscious community. We do this by sharing engaging, valuable health and wellness content through our blog and social media platforms.
What kind of products do you offer?
At Match Point Wellness, we offer a carefully curated selection of dietary supplements to support various aspects of health and wellness. Our range includes general wellness supplements like multivitamins, Omega 3 Fish Oil, Vitamin D3, and Vitamin B12. For joint and muscle support, we offer products like Healthy Joints, magnesium, and protein powder. We also have energy and performance-boosting supplements such as Mushroom Boost, Amino Energy, and Creatine, among others. We are continuously expanding our product line, particularly in the area of sports nutrition. Rest assured, all our products are third-party tested to ensure their quality and reliability.
Where can I buy your products?
Our products are available at MatchPointWellness.com and on Amazon. We're committed to making our products easily accessible to our customers.
What is a dietary supplement?
A dietary supplement is a product intended to supplement the diet and provide nutrients that may not be consumed in sufficient quantities. These can include vitamins, minerals, fiber, amino acids, and other substances. According to the U.S. Food and Drug Administration (FDA), dietary supplements are different from conventional food and are meant to add to the diet. For more detailed information, you can refer to the FDA's article on dietary supplements here.
What ingredients are used in your supplements?
Given the wide variety of supplements we offer at Match Point Wellness, our ingredient list is quite broad. Our products range from multivitamins to specific dietary supplements, each with their unique blend of ingredients tailored to support specific health and wellness needs.

To ensure transparency and help you make informed decisions, the detailed list of ingredients for each product can be read on its respective product page. This includes not only the active ingredients but also any additional components used in the formulation.

We encourage you to check out the ingredient list on the product page of the product label to understand exactly what's in the supplement you're considering. If you have any questions about a specific ingredient or product, don't hesitate to reach out to us.

Please remember, individual needs may vary, and what works best for one person may not work for everyone. Always seek the advice of a qualified health provider with any questions you may have regarding a medical condition and/or nutritional changes. We recommend consulting with a healthcare professional or a registered dietitian before making significant changes to your diet or lifestyle or trying new supplements.
Are your products suitable for vegetarians/vegans/gluten-freediets/etc.?
At Match Point Wellness, we strive to cater to a variety of lifestyles and dietary needs. We are continuously expanding our product line to meet the diverse needs of our customers. To help you find products that align with your dietary preferences or restrictions, we include icons on our product pages. These icons indicate whether a product is suitable for vegetarian, vegan, non-dairy, gluten-free, paleo-friendly, non-GMO, and keto-friendly diets.
How should I store my supplements?
The best storage method for each supplement can vary, so we recommend referring to the label on each bottle for specific instructions. For instance, our Vegan Multivitamin should be stored at room temperature when the container is unopened, but once opened, it should be stored in the refrigerator. It's important to read the label of each supplement to ensure you're storing it in the best way to maintain its quality and effectiveness.
Where are the products manufactured?
Our products are manufactured in a processing plant located in the U.S. that is registered with the Food and Drug Administration (FDA). This registration ensures that it operates within regulatory compliance, adhering to all necessary supplement processing and testing measures. We take great pride in our commitment to quality and safety, which is why the manufacturing plant also holds a Good Manufacturing Practices (GMP) certification. This certification is a testament to our adherence to the most stringent systems and standards in the dietary supplement industry, providing both us and our customers with peace of mind.
Are your products third-party tested?
Yes, our dietary supplements are third-party tested to ensure quality and reliability. This unbiased testing provides you, and us, the assurance that what is on the label of our product is what in fact is in our product.
What is the future for Match Point Wellness?
We are currently enhancing our content marketing strategy, social media presence, and product range. Our goal is to establish ourselves as a trusted source for wellness information and quality supplements in the health and wellness market.
What makes Match Point Wellness Blog different?
What sets the Match Point Wellness Blog apart is our commitment to providing thoroughly researched, accurate, and reliable information. We understand the importance of trust when it comes to health and wellness information, which is why each blog post is researched and includes citations for further reading. This allows our readers to not only trust the information we provide but also delve deeper into the topics if they wish. Furthermore, our content is reviewed by a medical professional, ensuring that the information we provide aligns with current medical knowledge and practices. At Match Point Wellness, we're not just about selling supplements, we're dedicated to fostering a health-conscious community and providing valuable content is a significant part of that mission.
Why all the disclaimers?
The disclaimers on our blog posts are there to ensure that our readers understand the context and purpose of our content. While we strive to provide accurate, up-to-date, and helpful information, it's important to remember that our blog posts are intended for informational purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment.

Everyone's body and health circumstances are unique, and what works best for one person may not work for everyone. That's why we always recommend consulting with a healthcare professional or a registered dietitian before making significant changes to your diet or lifestyle, or trying new supplements.

The disclaimers are there to remind our readers of this, and to encourage them to make health decisions in consultation with their healthcare providers. At Match Point Wellness, we care about the well-being of our readers, and we want to ensure that the information we provide is used responsibly and appropriately.
What can I expect about shipping?
At Match Point Wellness, we partner with a third-party fulfillment center to handle our shipping process. This means that while we don't directly control the shipping, we work closely with our fulfillment center to ensure your orders are processed and shipped efficiently.

Orders for products that are in stock typically ship out within 1-2 business days. Once your order has shipped, we will send you a tracking number directly via email so you can monitor the progress of your delivery.

If a package is lost or damaged in transit, please reach out to us at MatchPointWellness@gmail.com for help. Please note that products lost in transit will need to be repurchased. Rest assured, we will contact the package carrier that lost the product to seek a refund or open a dispute or case on your behalf.
What is your refund policy?
At Match Point Wellness, we prioritize your satisfaction and well-being. All our wellness supplements and bundles are backed by a 60-day satisfaction guarantee. This assurance is applicable for initial purchases of an item or bundle and is restricted to a single return per client for each product or bundle. The 60-day timeframe commences from the day the product is delivered to you. All sales are final after 60 days.

Request a refund by contacting us at here at MatchPointWellness@gmail.com and provide your order number as proof of purchase in the email. Return authorization is needed so make sure to email us for that authorization and have your order number handy. Should you encounter any issues with the product due to shipping damages, please contact so we can help make it right for you.

Return or exchange of all non-supplement items must be within 30 days after the date of its delivery. Please contact us about your return / exchange intent within 30 days of delivery of the item at MatchPointWellness@gmail.com and provide your order number as proof of purchase in the email. All sales are final after 30 days. Exchanges are not available on supplements. We will notify you via email about the status of your refund or exchange. The refund will be automatically processed to your original payment method. Please know that it may take some time for your bank or credit card company to process and post the refund.

Shipping fees are not subject to refund and will not be refunded by Match Point Wellness.

We reserve the right to forfeit the guarantee/return/exchange if we suspect any abuse of our return, exchange, and refund policies.

Please note that we do not accept returns on sale items or gift cards.

If you have questions or concerns, please get in touch with us.
Do you offer international shipping?
Unfortunately, currently, we do not ship internationally.
What payment methods do you accept?
For your convenience we accept Mastercard, PayPal, American Express, Bitcoin, Western Union, and Visa.
Can you provide medical advice or evaluations?
While we strive to provide comprehensive and accurate information about our supplements, it's important to note that we are not able to provide medical advice or evaluations. Our team can help you understand the ingredients in our products and how they are intended to support health and wellness, but we cannot and will not diagnose health conditions, provide treatment recommendations, or evaluate the appropriateness of our products for specific medical conditions. If you have questions about a medical condition, nutritional changes, or the suitability of our products for your specific health needs, we strongly encourage you to consult with a healthcare professional or a registered dietitian. They can provide personalized advice based on your health history and current situation. Remember, individual needs may vary, and what works best for one person may not work for everyone.
How can I contact customer service?
Please contact Match Point Wellness through our contact page on our website at MatchPointWellness@gmail.com or by emailing us at MatchPointWellness@gmail.com.